Process management

Behind the products of a municipal administration are more than 2000 different administration processes which ensure the service provision. This process landscape has to be recorded and made accessible in an adequate manner to further analyze the processes and to make them more efficient.

Front office

The Front Office is the first contact point and therefore the most important interface between the administration and its clients. The Front Office is often realized as citizens’ assistance office (offline) or via a web presence (online).

Back office

In the Back Office, the request of citizens and companies are processed. The Back Office bears a high reorganization potential in the course of modernizing the administration due to its complex processes and high personnel involvement.

Strategic management

In the course of the New Public Management Idea, many administrations started to transfer business management concepts to their own acting. Against the background of strong external factors, such as demographics, a sustained strategic management over several legislative periods becomes more and more important.

Transfer or research insights

To evaluate and apply theoretical concepts in practice, several projects are conducted together with project partners. Among those are national and international public administrations as well as enterprises involved in E-Government.

Efficiency

To guarantee the economy of IT investments, it is, on the one hand necessary, to access their profitability beforehand. On the other hand, IT-Projects in public administrations have to be managed and controlled.